Microsoft Regional Service Centers – Americas

Service Centers

Microsoft Regional Service Centers address your training and certification questions. If you have questions about Official Microsoft Learning Products, the Microsoft Certification Program, the Microsoft Certified Trainer (MCT) program, or the Microsoft Certified Partners for Learning Solutions (Learning Solutions partners) program, contact the Regional Service Center in your area.

Hours of operation - North America (including United States and Canada)

Telephone

E-mail

Monday–Friday
6:30–17:30 (6:30 A.M.–5:30 P.M.) Pacific Time

Response within two business days

Contact information

Area of support

Contact information

Microsoft E-Learning and Microsoft E-Reference

(800) 636 7544
E-mail: e-learn@microsoft.com

Microsoft Certification Program

Telephone: (800) 636 7544
E-mail: MCPHelp@microsoft.com
Fax: (661) 793 6555
Address:
Microsoft Certification Programs
P.O. Box 911
Santa Clarita, CA 91380-9011
United States

Microsoft Certified Trainer (MCT) program

Telephone: (888) 456 7077
E-mail: MCT@microsoft.com

Microsoft Dynamics: certification, e-learning, and training

Telephone: (800) 456 0025, option 4
E-mail (certification and training inquiries): mbs-cert@microsoft.com

Official Microsoft Learning Products

(Microsoft Certified Partners, Microsoft Certified Partners for Learning Solutions, Microsoft IT Academy, and MCTs only)

Contact customer service at Element K

1. By telephone or fax:

United States and Canada:
Telephone: (800) 478-7788 option 2;
8:00–18:00 (8:00 A.M.–6:00 P.M.) Eastern Time;
Monday–Friday

Other countries/regions:
Telephone: 1-585-240-7500
Fax: 1-585-295-4650
8:00–18:00 (8:00 A.M.–6:00 P.M.) Eastern Time;
Monday–Friday

2. By e-mail: customerservice@elementk.com

3. Through the e-Store: elementkcourseware.com

Contact technical support at Element K

United States and Canada:
Telephone: (800) 926-8471; option 1;
6:00–23:59 (6:00 A.M.–midnight) Eastern Time;
Monday–Friday

United Kingdom:
Telephone: 0-800-731-7117;
6:00–23:59 (6:00 A.M.–midnight) Eastern Time;
Monday–Friday

Australia:
Telephone: 1-800-10-4876;
6:00–23:59 (6:00 A.M.–midnight) Eastern Time;
Monday–Friday

Provide courseware feedback to Element K

Hours of operation - Latin America

Telephone

E-mail

Monday–Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
Local time in country or region

Response within two business days

Telephone contact information

Contact the Microsoft Regional Service Center for Latin America by using the following list. After you identify the phone number for your country or region, please select option 2, option 2, and option 3 in the Interactive Voice Response (IVR) menu.

Country or region

Telephone

Anguilla

866-993-9330

Antigua and Barbuda

866-993-9303

Argentina

0800-222-9467

011-5776-1000

Aruba

305-418-9136

The Bahamas

800-389-0489

Barbados

866-993-9304

Belize

815 – Pin 3140

Bermuda

866-993-9305

Bolivia

800-100-714

Brazil

0-800-761-7454

11-4706-0900

Cayman Islands

866-993-9308

Chile

800-202-011

Colombia

1800-093-1234

5870300

Costa Rica

0800-016-1034

Dominica

866-993-9309

Dominican Republic

1-800-751-3455

Ecuador

1800-010-288

El Salvador

800-6676

Falkland Islands (Islas Malvinas)

305-418-9137

French Guiana

805 51 01 01

Grenada

866-993-0313

Guadeloupe

805 51 01 03

Guatemala

1800-300-0069

Guyana

305-418-9138

Haiti

193 – Pin 3140

Honduras

54-11-4317-2638

Jamaica

866-993-9302

Martinique

805 51 01 05

Mexico

01-800-123-3353

Montserrat

866-993-9315

Nicaragua

01800 0166 –Pin 3140

Panama

800-051-0398

Paraguay

009 800 54 2 0049

Peru

80054238

Puerto Rico

877-678-8032

Saint Kitts and Nevis

866-993-9318

Saint Lucia

866-993-9317

Saint Martin

305-418-9139

Saint Vincent and the Grenadines

866-993-9319

Suriname

305-418-9140

Trinidad and Tobago

866-994-9312

Turks and Caicos Islands

866-993-9320

Uruguay

000 4054 083

Venezuela

800-100-4610

Virgin Islands, British

866-993-9306

Virgin Islands, U.S.

877-678-8033

Other contact information for Latin America

E-mail: latamtnc@microsoft.com

E-mail for Microsoft Dynamics certification, e-learning, and training support: mbslarsc@microsoft.com

Fax: (054) (11) 4317-2608

Address:

Microsoft Certification Program
Carlos Pellegrini 887, 3er piso
C1009ABQ, Capital Federal
Buenos Aires
Argentina

Hours of operation - Official Microsoft Learning Products

Telephone

E-mail

Monday–Friday
9:00–18:00 (9:00 A.M.–6:00 P.M.)
Local time in country or region

infomsmoc@cargraphics.com

Response within two business days

Contact information for Official Microsoft Learning Products

Country or region

Contact

Andean Region, Caribbean, and Central America

Cargraphics S.A.
Avenida Eldorado No. 90-10
Bogotá – Colombia

Telephone: (571) 410-4977
Fax: (571) 416-2376
Web site: www.go-print.net

Mexico

CARGRAPHICS, SA. DE CV.
Ave. Presidente Juárez 2004
Colonia Industrial Puente de Vigas
Tlalnepantla de Baz, Edo. de México,
C.P.54090 - México

Telephone: (5255) 5390-9711
Fax: (5255) 5390-9811
Web site: www.go-print.net

Brazil and South Cone

CARGRAPHICS GRAFICA & EDITORA LTDA,
Br 277, Km 62/63
CEP 83005-970 - Borda do Campo
5541 Sao José dos Pinhais, PR
Brazil

Telephone: (5541) 3381-8300
Fax: (5541) 3616-8305
Web site: www.go-print.net

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