Microsoft Volume Licensing is a software purchase program that provides a cost-effective, customized way to acquire Microsoft software for organizations with multiple computers. Microsoft Learning Solutions is a group of learning products available in Volume Licensing that helps organizations accelerate the adoption and use of Microsoft software. Learn more—and see how your organization can realize significant benefits from Microsoft Learning Solutions.
Microsoft Learning Solutions help businesses accelerate the adoption and use of Microsoft technologies by providing enterprise-ready, direct-from-the-source learning content that is first-to-market for major software releases. Available in North America, Asia Pacific, Europe, the Middle East, Africa, and Latin America, Microsoft Learning Solutions accelerate the adoption and use of Microsoft software by decreasing deployment time and downtime, increasing staff productivity and retention, and ultimately reducing the total cost of using Microsoft software throughout the organization.
Microsoft Learning Solutions include:
Courses are categorized by audience—IT professional, developer, and information worker—enabling you to meet employees' individual needs and skill levels, and help them earn Microsoft Certifications.
By consolidating the purchasing, budgeting, and tracking of Microsoft Learning Solutions with other Microsoft technology purchases through Volume Licensing, your organization can benefit from an average of 20 to 80 percent cost savings (depending on the product and Volume Licensing contract level).
At the same time, your organization benefits from increased control over the training and certification of employees. Volume Licensing allows IT managers to view reports on assessments, courses, and logon activities easily through the Microsoft Learning Business Administration Center (BAC). This allows managers to monitor employees' progress, regardless of their location.
It is easy to add Microsoft Learning Solutions to Enterprise and Select Volume Licensing Agreements. Microsoft understands the volume licensing needs of purchasing and IT departments. We have tailored our offerings to help organizations of all sizes and kinds—including commercial, governmental, and educational—purchase and manage Microsoft software more efficiently.
Microsoft Learning Solutions provide a wealth of learning and certification products to help organizations maximize the skills of their employees and improve the efficiency of their operations. A Volume Licensing Agreement enables you to take advantage of these products, which include Microsoft E-Learning, Microsoft E-Reference Libraries, and Microsoft Certification exam vouchers.
Microsoft E-Learning is self-paced, interactive online training that is developed by Microsoft experts. The online format makes it possible for employees to access training from any location with an Internet connection. Other benefits of e-learning include:
Lower training costs
Eliminates the time and expense associated with off-site training.
Employee preparation for deployment of new products
Enables employees to learn how to use new software before it is deployed, resulting in fewer support calls and increased productivity.
Courses include Microsoft virtual labs, which provide first-hand technology deployment experience and training for IT professionals on installation, organizing content, managing user permissions, and creating Web parts for custom tasks.
Flexible, convenient learning format
Interactive learning experience is available online 24 hours a day, seven days a week.
Employees can take the courses when and where it is convenient for them.
Availability in multiple languages
Courses are also available in English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish, Swedish, and Italian.
Knowledge of software from the source
IT professionals and developers can choose from more than 1,400 hours of training on the latest products.
Home and office users can choose from more than 200 hours of training on the Windows operating system and Microsoft Office applications.
Microsoft E-Reference Libraries provide customers with access to authoritative and comprehensive reference and how-to content on Microsoft products and related technologies. These online libraries consist of collections of Microsoft Press e-books from leading technology experts.
Hosted online for convenient access via any Internet connection, Microsoft E-Reference Libraries offer timely, relevant technology content in an easy-to-use format. A powerful search engine and intuitive navigation enable fast and easy access to critical information and increased productivity.
These libraries provide an efficient and cost-effective supplement to print libraries and other non-portable reference solutions, and an excellent post-course reference supplement to classroom training and e-learning courses. E-Reference Libraries deliver significant cost savings and a learning solution to meet the demands of today's marketplace.
Your entire organization benefits when you invest in employee performance and improvement. A study published in the Harvard Business Review* demonstrates that Microsoft certified staff helped their organizations:
Increase overall productivity
Companies that adopted active learning policies showed a 28 percent increase in productivity.
Improve project delivery and deployment
IT organizations with at least 25 percent Microsoft certified staff had a 15 percent increase in projects deployed on time and within budget.
Decrease dependence on external support
Organizations decreased spending on ad hoc external IT support by 17 percent
Reduce unscheduled downtime
Downtime frequency decreased by 18 percent.
Certified professionals enhance your organization's competitive advantage and help increase customer satisfaction, reduce network downtime, and push service to a higher level, providing an excellent return on investment. Microsoft Certification exam vouchers are a cost-effective way to certify your staff because they can be purchased at a discount.
* Nolan and McFarlan, Harvard Business Review, August 2003
The following resources help you deploy, configure, and administer your Volume Licensing training benefits. These comprehensive, task-oriented guides help benefits managers and employees by providing information on required tasks and guidance on the optimal way to complete them.
Volume Licensing Online Services Manager Guide to Online Use
The Volume Licensing Online Services Manager Guide is a comprehensive step-by-step guide covering the process that is required to administer the training within an organization. The images next to each step help ensure a successful experience for the administrator.
End User/Student Guide to Online Use
The Volume Licensing Student Guide to online consumption is a comprehensive step-by-step guide to the process that students must follow in order to use their Volume Licensing e-learning benefit. The images next to each step help ensure a successful experience for the student.
E-Learning Activation Demo
This demo walks students through how to set up their individual e-learning account in a quick 1-2-3 step process.
Business Administration Center Guide to Online Use
If you are using your Volume Licensing e-learning benefit via the online option, multiple reporting metrics are available to help you track student consumption. This easy-to-understand guide shows you how to use the Business Administration Center (BAC) reporting tool. Combining Microsoft Learning Solutions in your company's overall technology purchase can help reduce costs and track skills growth.
Business Administration Center Reporting FAQ
The Business Administration Center FAQ helps answer any questions you may have about the various reporting options available to Volume Licensing e-learning customers.
E-Learning Course List
Find descriptions of Microsoft E-Learning courses, including the course prerequisites and availability.
E-Learning Demo
E-Learning is a simple and effective way to learn at one's own pace, on one's own schedule. This demo shows how Microsoft Learning online training courses can be tailored to students at any level within your organization or enterprise.
E-Reference Libraries
Microsoft E-Reference Libraries provide an authoritative reference and extensive how-to content on Microsoft products and related technologies. These libraries consist of collections of Microsoft Press e-books from leading technology experts, and industry-standard book series.
View all answers
Q. What is Microsoft Learning Solutions?
A.
Microsoft Learning Solutions is a Volume Licensing program offering that includes:
Microsoft E-Learning
Microsoft E-Reference Libraries
Microsoft Certification exam vouchers
Microsoft Learning Solutions is a comprehensive set of high quality, flexible learning resources that is offered as a fully hosted learning experience. It enables Enterprise Agreement and Select customers to pre-purchase Microsoft Certification exam vouchers at a discount.
Learn more:
Q. Why was the Microsoft Learning Solutions program developed?
The Microsoft Learning Solutions program was developed to meet the growing demand for training and certification in the marketplace. Customers told us they needed an easily managed, hosted service that provided timely updates. We added Microsoft Learning Solutions to Volume Licensing to provide Select and Enterprise License customers additional, more flexible, easy-to-obtain options to facilitate successful product deployment and adoption, and maximize return on investment.
Q. What products are supported by Microsoft Learning Solutions?
Microsoft Learning Solutions support some of the most popular Microsoft technologies, including:
Microsoft Office
Windows 7, Windows Vista, and Windows XP
Microsoft Exchange
Microsoft System Center
Microsoft Visual Studio
Windows Server
Windows Mobile
Q. In what regions can I purchase learning products via my Volume Licensing agreement?
Microsoft Learning products, such as e-learning courses and E-Reference Libraries, are available within Volume Licensing in the following regions:
North America
Europe, Middle East, and Africa
Asia Pacific
Latin America
If you have questions about pricing, licensing, and accelerated discounting:
Contact your Volume Licensing account manager
Q. How can I learn about Microsoft Learning Solutions pricing?
To inquire about pricing:
Q. How can an organization purchase e-learning courses?
E-learning is available in two libraries, as follows.
Technical Library: Your organization can purchase subscriptions that provide one user access to the library of IT professional and developer e-learning course collections during the contract period.
Desktop Library: Your organization can purchase subscriptions that provide one user access to the entire Desktop and Business Skills library of e-learning courses during the contract period.
Q. What is an e-learning collection?
An e-learning collection consists of a recommended grouping of courses that comprise a curriculum—for example, "Core Training for Microsoft Office Word 2010."
Q. How long does it take to complete a typical e-learning course?
Applications and systems courses take the typical user approximately one hour to complete. Server courses take approximately two hours.
Q. Is Microsoft E-Learning available in languages other than English?
Courses are available in up to 15 other languages. These include Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish, and Swedish.
Q. Are all courses available in all languages?
No, courses are only available in the languages mentioned in the previous answer. To determine which courses are available in a particular language, visit the Software Assurance and Volume Licensing Product Catalog. Select your desired language from the drop-down list.
Q. Are there search capabilities within the Software Assurance and Volume Licensing Product Catalog?
Online users can search the Training Catalog by audience, availability, portfolio, product type, program type, offer type, and language.
Q. Can Microsoft E-Learning help me achieve Microsoft Certification?
Yes. Many Microsoft E-Learning courses map directly to the skills required for specific Microsoft Certifications.
Q. May I print, copy, and/or share Microsoft E-Reference Library books?
No. Printing, copying, and sharing of Microsoft E-Reference Library materials is prohibited.
Q. How many exam vouchers should I order?
Microsoft Learning Solutions provides a cost-effective way to certify your staff. Companies that adopt active learning policies can order Microsoft Certification exam vouchers based on their organizational needs.
To determine how many vouchers you will need, first determine:
The number of people in your organization who need to be certified
Which certifications each person needs
The number of exams required for each certification
The amount of time each person requires to achieve certification
The number of months remaining on your license agreement
When you estimate how much time each person needs to achieve certification, remember that it is important for people to gain hands-on experience with Microsoft products. We recommend six months or more of preparation for basic certifications and one year for advanced certifications.
Q. How can I learn more about certification?
Information about Microsoft Certifications is available online at:
Q. If I acquire a Microsoft Learning Solutions license, how do I access the content?
Users access content for Microsoft Learning Solutions (including Microsoft E-Learning, Microsoft E-Reference Libraries, and Microsoft Certification Program (MCP) exam vouchers) by using access codes. Access codes put the choice of learning in the hands of your employees. As an administrator, you will receive your access codes electronically at the start of your Volume Licensing agreement term. You can activate the codes at any time during the agreement term.
Note If you acquire your access codes during an existing agreement, the cost and benefits are pro-rated, based on the time left on the agreement.
Microsoft E-Learning and Microsoft E-Reference Libraries codesFor Microsoft E-Learning and Microsoft E-Reference Libraries, each access code unlocks one library. One license is required for each user who accesses a given library. After the library has been unlocked, the user has access until the end of his or her Volume Licensing agreement.
Microsoft Certification Program exam voucher codesAn individual can register to take one exam for each MCP exam voucher code. Exam voucher codes can only be used once.
Q. If I do not use all the codes acquired during my agreement, will I receive a refund for the unused codes?
No. All unused codes expire at the end of the agreement. You will not receive a refund for unused codes.
Q. If an employee resigns, can their access code for Microsoft E-Reference Libraries or Microsoft E-Learning be assigned to another employee?
No. Access codes for Volume Licensing Online Services (including Microsoft Learning Solutions) are assigned to individuals and are non-transferable.
Q. How long does it take to receive exam voucher codes after I have placed an order?
The order will be acknowledged within 48 hours of being processed by Microsoft. Customers will receive access codes within 5 to 10 business days after the Large Account Reseller order is invoiced by Microsoft.
Q. What reporting and tracking features for administrators are included with Microsoft Learning Solutions?
The Business Administration Center (BAC) allows administrators to monitor employees' progress easily through e-learning reports covering assessment, course, and sign-in activity. To access reports, you must be a designated administrator in the Volume Licensing Service Center (VLSC) site.
Q. Will Microsoft E-Learning Library (MELL) continue to exist? Can I still obtain MELL?
No. MELL was discontinued, effective July 1, 2006.
Q. My company already has a Software Assurance agreement, which comes with Microsoft E-Learning benefits. Do we also need to purchase Microsoft Learning Solutions?
Software Assurance e-learning provides training that focuses on Microsoft Office and some IT professional and developer skills. Microsoft Learning Solutions provides access to a wide array of Microsoft E-Learning that is designed to meet the technical training needs of your employees at different levels. Learn more:
Q. If I acquire Microsoft Learning Solutions, can I still obtain Software Assurance?
Yes. Software Assurance will still be available through Volume Licensing.
Q. Does Microsoft Learning Solutions include Software Assurance benefits?
No. As an online service, Microsoft Learning Solutions does not include Software Assurance.
Q. How do I obtain Microsoft Learning Solutions packages?
Microsoft Learning Solutions are available to Enterprise and Select customers through Microsoft Volume Licensing Online Services. Each package is offered as a Service Subscription License (SSL) without the need for a User Subscription License (USL) or an Add-on Subscription License (ASL).
Q. What is the difference between the pricing and subscription model of Microsoft Learning Solutions and other Volume Licensing Online Services?
Microsoft Learning Solutions offers one-tier, single-package pricing. There is no need for a separate User Subscription License (USL) or an Add-on Subscription License (ASL), which are required for other programs under Volume Licensing Online Services.
Q. Are Microsoft Learning Solutions packages available only for a 12-month term?
Yes. Learning Solutions packages can be ordered as a 12-month subscription or are pro-rated, based on the number of months that are left in the master agreement.
Note If you order Learning Solutions as a 12-month subscription, subsequent orders will expire at the same time as the initial 12-month subscription order.
Q. The program began on July 1, 2005. Can I sign up anytime, or is there a deadline?
You can sign up for Microsoft Learning Solutions at any time.
Q. How many codes should I acquire?
The more codes your organization acquires, the greater the volume discount you receive. We recommend that you consult with Microsoft Learning Solutions Volume Licensing Help or your local Microsoft Certified Partner for Learning Solutions to determine your organization's training needs and to develop a learning plan that aligns with your company's business goals.
Q. How do I contact technical support for Microsoft Learning Solutions?
Online service administrators who seek assistance in activating e-learning subscriptions:
For information about reporting on usage of Microsoft E-Learning under a Volume Licensing or Microsoft Software Assurance agreement:
Q. What are the technical requirements for Microsoft Learning Solutions?
Because Microsoft Learning Solutions products reside on hosted servers, we highly recommend that customers use broadband Internet access. Features such as the virtual labs might be difficult to access without broadband.
Q. Does Microsoft provide assistance with integrating Microsoft E-Learning or Microsoft E-Reference Library content with a Learning Management System (LMS)?
Microsoft does offer LMS integration services for hosted Microsoft E-Learning or Microsoft E-Reference Library content.
To get started with Microsoft Learning products, contact your Volume Licensing account manager. For questions about pricing, licensing, and accelerated discounting, send an e-mail message to mslvlhlp@microsoft.com.
